American Family
who do i make a complaint to about the service i get from american family ins. in missiouri?
i brought a new car and had ins . with american family ins.this ins was paid .it took almost a month for the payment of ins. to reach my bank that financed my car .and the bank sent me two letters saying i had no ins. someone was not doing their job.by not notifitying my bank that i had ins ..this is disgusting. the bank said that they were going to charge me 1213.00$ for ins, that i already had .these people need to be fired and someone put in thier place that knows what to do and how to do their job. this was in Eldon missouri office at american family insurance co . what can be done to keep this from happening again for we have a lot of other thing with this same company . i am very unhappy about this .
Well, if you’re going to complain about the insurance company, you need to go to the agent first. Then the state insurance department.
However, in my experience, what happens is that bank gets the piece of paper proving you have insurance, and takes about three weeks to match it up to your file, ESPECIALLY if there’s the slightest spelling difference between your name on the loan and your name on the policy.
So I think the problem is probably with your bank, not the insurance company.
An American Family–The Obamas
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